WHAT’S GOOD TO KEEP IN MIND:

  • Tickets are bound to the name of the purchaser.
  • Your electronic ticket will be delivered to your email two weeks before the concerts.
  • Your e-ticket will be delivered to the email address provided at the time of purchase.
  • When arriving in groups, the lead purchaser (whose name will be listed on all tickets purchased on the ticket seller’s official website) will be present, so that the entire group can enter the venue. All members of the group must enter the venue at the same time.
  • In the event of an oversale, tickets will immediately expire if there is no sale through an official fan-to-fan ticket exchange agent. Tickets sold through third parties and other unauthorized outlets, including internet auction sites, are not valid for entry. Resale of a ticket renders it invalid and may result in denial of admission to the event.
  • See below for full purchase details

THE FIRST CONCERT DATE IS ALREADY SOLD OUT! TICKETS FOR THE ADDED CONCERT WILL BE AVAILABLE FROM 4. 12. FROM 12:00 IN THE TICKETS / FAQ SECTION!

Dotazník ohledně ubytování v hotelu ZDE


FAQ – Frequently Asked Questions

We get a lot of questions about concerts and ticket sales. We’ve put together this handy guide to help you navigate the ticket buying process and enjoy the concert, whether you arrive for Saturday or Sunday’s show. We work hard to do everything we can to make sure that tickets only get into the hands of real fans. All information above is valid for both concert dates!

When and where will the concerts take place?

Both concerts will take place at Park 360 in Hradec Králové on 27 July and 28 July 2024: https://edsheerankoncert.cz/.

When and where can I buy a ticket?

Ed Sheeran’s concert promoters have pledged to fight unethical secondary ticketing and overselling. All official advance ticket sales are listed in concert advertisements and on the websites www.edsheeran.com, https://edsheerankoncert.cz/ and www.rockforpeople.cz.

Tickets for the first concert date are already SOLD OUT! Official ticket sales for the second date of the concert on July 28, 2024 will start on December 4, 2023 at 12:00 p.m. ONLY at the official presales on Ticketportal and GoOut. Tickets purchased outside of these official presales may not be valid and will not guarantee you will get into the concert.

After you pay for the ticket, you will receive a confirmation of payment to the e-mail address you entered, and the tickets themselves will arrive at the e-mail address you entered when you purchased them 14 DAYS BEFORE THE CONCERT DATE.

All tickets will be linked to the purchaser’s name, in the case of multiple ticket purchases, all tickets will have the purchaser’s name on them. The purchasing person must be present at the entrance to the concert for all persons with tickets bearing that name to be admitted.

Official and secure secondary ticket sales/purchases will only be available at a later date from official ticket sellers and at the original price of your ticket..

For tickets purchased outside of the official pre-sales at GoOut, Ticketportal or Eventim, we do not guarantee their originality, validity or that you will be able to get to the concert with them.

We WARN YOU AGAINST purchasing tickets from FAKE SERVERS SUCH AS VIAGOGO, ONLINE TICKETSHOP AND OTHERS. We also warn against FAKE PROFILES IN COMMENTS ON SOCIAL NETWORKS.

In case of any problems with tickets, please contact directly the ticketing company where you purchased your ticket(s):

GoOut: edsheeran@goout.net 

Ticketportal: edsheeran@ticketportal.cz

FOR COMPLETE INFORMATION AND CONDITIONS FOR PURCHASING TICKETS TO THE CONCERTS READ BELOW.

Will children’s tickets be available?

Every concertgoer needs a valid ticket regardless of their age. Children under 15 must be accompanied by a parent to the concert, and those aged 15 to 18 must be accompanied by an adult.

What about parking and accommodation?

There will be ample parking and camping (and other accommodation) available on site for all concert participants. The camping site will of course also include sanitary facilities. Parking and accommodation can be purchased HERE.

No, parking outside the designated areas is not possible. There will be limited traffic around Park 360 during the concerts and cars parked outside the designated areas will be towed.

If you want to park on the premises, you need to buy a parking ticket. The parking area is located in close proximity to the campsite, so there will be no dedicated parking for guests.

How will it be on site with refreshments?

A wide range of refreshments (food and drinks) will be prepared for you on site, of course we do not forget about vegetarians, vegans, gluten-free diet and others.

What is a Fan Zone?

We are preparing for you not only the concerts of Ed Sheeran himself, but also a full-day program right in the area where we organize the Rock for People festival every year. There will be concerts, accompanying programme and activities in the Fan Zone, several food and beverage zones and plenty of other leisure activities to spend the best summer day. You will be able to arrive at the Fan Zone well in advance of the concert to enjoy all the accompanying programme, refreshments and everything we will prepare for you on site in addition to the concert. So you can arrive well in advance, park quietly and start enjoying the day’s programme.

Access to the Fan Zone is included in your ticket. All timings will be announced soon.

For those interested in more comfort, we have also prepared a COMFY Fan Zone with the best service. All information about COMFY Fan Zone can be found in HERE.

HOW DO I GET A TICKET? READ THE GENERAL RULES FOR PURCHASING TICKETS:

How can I arrange the purchase of tickets for a person with a disability (with a valid ZTP or ZTP/P card)?

Special tickets for people with a valid ZTP or ZTP/P card will be on sale at GoOut and TicketPortal. This ticket is exclusively for those who need to reserve a reserved seat on the elevated platform. That is, for wheelchair users or persons with disabilities of short stature. In both cases, it is necessary to present a ZTP or ZTP/P card. For the accompanying person, you need to purchase a classic ticket for Standing. Standing for escorts will be allowed in the area near the raised platform.

What is unethical secondary ticketing and overselling?

Unethical secondary ticketing is when people buy tickets at face price and then resell them at inflated prices through methods and websites that are not endorsed by the artist or promoter, denying real fans the opportunity to buy at face price.

Traffickers and unauthorized ticket sellers use multiple credit cards, false identities, and sophisticated computer programs (“bots”) to purchase large quantities of tickets, which they then offer for resale at highly inflated prices.

How many tickets can I buy?

There is a strict limit of 6 tickets per transaction for both concerts. This limit is in place to give as many people as possible a fair chance to purchase tickets. The entire group must arrive at the same time as the person who purchased the tickets, as the purchaser’s name is written on each ticket purchased.

PLEASE NOTE that any transactions that are detected as “bot” purchases, persons creating duplicate accounts to purchase more tickets than the limit, or any transaction that indicates a suspicious purchase over the ticket limit WILL BE CANCELLED.

What if we want to go as a larger group/family?

If you want to purchase more than 6 tickets for the concert, you will need to place another order.

Tickets are tied to a name – what does that mean?

To prevent the secondary ticket market, absurd prices and ripping off fans, we sell personalised tickets, which means that the buyer’s name is printed on them. On entry, the surname printed on the ticket must match the ID being presented; a second (or third, fourth, fifth or sixth) person will only gain entry at the same time as the person presenting the ID. Proof of ticket reservation must also be presented on request.

This means that when you purchase tickets, each of your tickets will be personalised with the name of the main purchaser. When entering the concerts, escorts will only be allowed to enter with the main purchaser whose name appears on the tickets. The Promoter reserves the right to check ID cards for verification on entry to the venue. Please bring a valid ID and enter the venue with the friends and family for whom you have purchased tickets.

Mohu koupit vstupenky jako dárek?  

Shodný průkaz totožnosti s příjmením hlavního nakupujícího bude podmínkou vstupu, ostatní vstupenky zakoupené touto osobou mohou být použity pro další osoby, pokud VŠICHNI dorazí s hlavním nakupujícím, jehož jméno je na vstupenkách. Pokud chcete vstupenky zakoupit jako dárek, budete se muset zúčastnit i vy, aby se obdarovaní na koncert dostali.

Can I buy tickets as a gift?

To enter the concert you must have a valid ticket (printed or electronic). You may be asked to provide an email confirmation of your ticket reservation and a valid photo ID that matches the name on the confirmation.

Accepted forms of photo ID are – valid ID, valid driver’s license, valid passport.

What are the age restrictions?

There are no age restrictions for the concerts, every concertgoer needs a valid ticket regardless of their age.

Under 15 years of age MUST be accompanied by a parent to the concert, from 15 to 18 years of age MUST be accompanied by an adult.

Ticket delivery

Only electronic tickets are sold and will be delivered to the buyer’s email address with a delay, so you will not receive them until shortly before the concerts. You will receive a confirmation email once you have purchased your tickets.

I can’t find my confirmation email?

First of all, please check your junk or spam folder. If this does not help, please contact the customer service of the ticket seller you booked your tickets through (GoOut or Ticketportal). If you’re not sure which company you purchased your tickets from, this information is usually listed on your credit card or bank statement.

I can’t attend the concert anymore and I have to sell my ticket. What should I do?

Resale of any tickets to Ed Sheeran concerts is strictly prohibited except through the official and secure partner TicketSwap. This option will be launched at a later date and we will announce it in due course. Any tickets for Ed Sheeran concerts offered for resale elsewhere, either online or offline (including Viagogo, Onlineticketshop, in social media comments or any other unauthorised source including any secondary ticketing websites) will result in the CANCELLATION OF THE ENTIRE ORIGINAL BOOKING AND TICKETS. The original purchaser and their entourage will be denied entry and any additional purchases they have will also be cancelled.

When will I receive my tickets?

Tickets will be delayed and you will receive them just before the concerts.

Are cameras and cameras allowed?

Professional cameras (defined as cameras with detachable lenses), video and recording devices are STRICTLY PROHIBITED. Cameras for personal use and smartphone cameras are OK.

How soon should we arrive?

We are preparing for you not only Ed Sheeran’s concert itself, but also a full-day program right in the area where we organize the Rock for People festival every year. There will be concerts, accompanying programme and activities in the Fan Zone, several food and beverage zones and plenty of other leisure activities to spend the best summer day.

You will be able to arrive at the Fan Zone well in advance of the concert to enjoy all the accompanying programme, refreshments and everything we will prepare for you on site in addition to the concert. So you can arrive well in advance, park quietly and start enjoying the day’s programme.

Access to the Fan Zone is included in your ticket. All timings will be announced soon.

I can’t get in with my tickets, I couldn’t scan them and I was turned away at the turnstile?

Don’t worry, we’ll try to help you. In the first instance, contact the cashier to help you find out what went wrong. REMEMBER, NEVER BUY A TICKET from someone you don’t know, not in person on the street, not on unauthorized secondary ticket websites like Viagogo, Onlineticketshop and others, not in comments on social media like Facebook, Instagram and others.

VŠEOBECNÁ PRAVIDLA NÁKUPU VSTUPENEK_GENERAL TERMS OF CONDITIONS